Bed and Breakfast Policies

Longview Farms Policies

Arrival & Departure:

Check in between 4 p.m. - 7 p.m.  Check out 11 a.m. on date of departure. If you should need to arrive outside our check in times, please call so we can make arrangements; however, there are no check-ins after 9 p.m. A gentle note from the innkeeper: we kindly ask that you be courteous about your check in appointment time.  In the past, we have had guests say they will arrive at a certain time, only to show up several hours beyond the scheduled appointment. We want to be sure to be available to greet you, so please adhere to the scheduled time. Thank you in advance for your cooperation in this matter. 

Cancellations:

Cancellations affect small Bed and Breakfast establishments significantly and affect other guests as well who would have enjoyed the opportunity/experience at Longview Farms. When we reserve a room for you, it is no longer available to anyone else. Therefore, we must adhere to the following Cancellation policies: 

Cancellations must be made by speaking with the innkeeper in person via phone and must be made 14 days prior to arrival date; 30 days are required for special events, holidays, (this includes holidays such as Valentine’s Day, Pella Dutch Days, Covered Bridge Festivals, Indianola Balloon Festival, and long weekend holidays, etc.) or multiple night stays. For cancellations less than 14 days prior, payment in full is expected unless the room is re-rented, less a $25 handling fee. Please note that rescheduling your stay constitutes a cancellation. 

Guests are responsible for payment of all nights reserved regardless of actual arrival or departure date. You will not be held responsible for any night where we are able to rebook your room; however, a $25 handling fee will be applied. Cancellation upon day of arrival, ‘no shows,’ or early departures, guests are responsible for ALL nights reserved.

Holiday Policies:

Some Holidays require a 2 day minimum stay. Please inquire. 


Tearoom Policies

All events are Pre-paid and are Non-refundable.  Payment is due within 5 days of the date the reservation is made. If payment is not received by that date, the reservation will be cancelled.  If you are unable to attend an event for "whatever" reason, you may sell or gift your ticket to another adult. Please inform us after you've made the change.  Unfortunately, we do not have enough staff in place to resell tickets; so please note, it will be your responsibility.  Thank you for understanding.


Tearoom Environment: In order to create a peaceful, relaxing environment, please turn pagers and cell phones off, or at least on silent mode while visiting Miss Spenser’s. If you must receive an emergency call, please withdraw to the Powder Room for privacy and as courtesy to the other guests. Thank you!


Children at Miss Spenser’s Special-Teas: All guests must be 5 years of age or older; we are unable to seat children under five, including infants. We do offer special Children Tea Parties on Sunday afternoons or weekday afternoons with menu options that appeal more to a child’s palate.

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